Refund policy
RETURN & REFUND POLICY
At ARIXON, we want you to feel confident when you shop with us. If your order isn't right for you, we're here to help.
30-DAY RETURNS
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging where applicable.
To start a return, please contact us at arixon.brand@gmail.com with your order number and a brief description of your request. We will provide the next steps and return instructions.
RETURN SHIPPING
Unless an item arrives damaged, defective, incorrect, or significantly different from what was ordered, return shipping costs are the responsibility of the customer.
If your item arrives damaged, defective, or incorrect, please contact us before sending it back. We may ask for photos or other information so we can resolve the issue as quickly as possible.
REFUNDS
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.
DAMAGED OR INCORRECT ORDERS
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at arixon.brand@gmail.com with your order number and photos of the issue.
We will review the request and, where appropriate, provide a replacement, refund, or another suitable resolution.
NON-RETURNABLE ITEMS
Items that have been used, damaged after delivery, or returned without the required original condition may not be eligible for a refund.
ORDER CANCELLATIONS
Cancellation requests must be submitted within 24 hours of placing an order.
Once an order has entered processing or fulfillment, we may not be able to cancel it. If the order has already shipped, our standard return policy will apply.
CONTACT
For any questions about returns or refunds, please contact us at:
arixon.brand@gmail.com
ARIXON