FAQ

Ordering & Shipping

How long does shipping take?

Orders are typically processed within 1-3 business days. For delivery estimates and shipping costs to your location, see our Shipping & Delivery page.

Do you offer free shipping?

Yes - orders over $25 (US) ship free. For orders under the threshold, shipping costs are calculated at checkout.

Where do you ship?

We currently ship to the United States and Israel.

Returns & Support

What is your return policy?

We offer a 30-day return policy. See our Returns & Refunds page for full details.

How do I contact support?

Email us any time at arixon.brand@gmail.com or visit our Contact page. We typically respond within 1-2 business days.

Using Your ThermaBelt

How does the ThermaBelt work?

ThermaBelt combines gentle heat with soothing vibration massage. Simply wrap it around your waist, choose your setting, and relax.

Is the heat adjustable?

Yes, choose from multiple heat and massage intensity levels to find what feels best for you.

Can I wear it while sitting or working?

Yes - it's lightweight and discreet enough to wear at your desk, on the couch, or while on the go.

Using Your PulseTherapy™

How does PulseTherapy™ work?

PulseTherapy™ uses adjustable EMS stimulation to deliver gentle, rhythmic pulses that help ease tension and support everyday comfort.

Can I adjust the intensity?

Yes - choose from multiple intensity levels to find what feels most comfortable for you.

Where can I use it?

PulseTherapy™ is designed for use on the neck, shoulders, and other areas of everyday tension.

How should I clean it?

Wipe the surface gently with a soft, slightly damp cloth. Do not submerge in water.

Charging & Battery

How do I charge my ThermaBelt or PulseTherapy™?

Both charge with an included USB-C cable - no batteries needed.

How long does the battery last?

A full charge provides long-lasting use for everyday sessions on either product.

Have another question?

Reach out any time at arixon.brand@gmail.com or visit our Contact page.